Terms & Conditions

Welcome to www.mooeys.com.au. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

About these Terms and Conditions

In these Terms and Conditions "we" and "us" means Mooey’s Pty Ltd, ABN: 86 157 678 003 of 856 Waterworks Rd, The Gap, QLD, 4061 and "you" and "your" means you the customer.
These Terms and Conditions together with your order constitute the entire Contract between us and you for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email prior to the event.

Legal Capacity to Transact

If you are under the age eighteen (18) years you can not place orders with Mooey’s Pty Ltd.
By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Any orders placed and accepted by us will be deemed to be by persons over the age of eighteen (18) years.
Should Mooey’s Pty Ltd suffer any damage or other losses as a result of a transaction entered into by a minor, Mooey’s Pty Ltd reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Mooey’s Pty Ltd.

Placing Your Order

You may place your order by filling in the order form on this website. When you place your order, we will issue you with an order number. We will do this by email.
By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions.
We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.
If we cannot process or accept your order after payment is received we will contact you by email or telephone.
Mooey’s Pty Ltd reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.


Payment Methods and Processing

Mooey’s Pty Ltd accepts Visa, MasterCard and American Express credit cards only.
Payment can also be made by direct deposit to our bank account. Orders paid for by direct deposit will not be processed until payment has been received. Please ensure that you include the order/ invoice number in the transaction description.
Payment processing will not begin until we receive all the information we need.
Orders placed on a weekend or a public holiday will not begin payment processing until the next business day.
Business days are Monday through Friday, excluding public holidays in Queensland Australia.
We process credit card payments after you click the "Submit My Order" button.
For credit card payments we will email a tax invoice to you with your order confirmation. Your tax invoice is your proof of purchase.


Please Note:

We may not accept credit cards issued by banks outside of Australia.
Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.
You may be required to provide further identification for additional security reference checks.



All prices quoted on this website are inclusive of GST except for items that are exempt from GST. Items that include GST, and the total GST paid will be clearly marked on the invoice.



Mooey’s Pty Ltd always seeks to list products with the most competitive prices.
Mooey’s Pty Ltd reserves the right to change prices for products displayed at the Mooey’s Pty Ltd website at any time.


Supply of Products

Subject to these Terms and Conditions, we will supply to you the Products indicated on your order confirmation.


Delivery Charges

Please follow this link to our detailed delivery charges section.


Delivery Times

All orders on this website are processed within 24 hours. If there are any unforeseeable delays, you will be contacted by our customer service team.
Orders will be delivered to you by Mooey’s Pty Ltd, or where more appropriate, a Courier Service of our choosing.
1. If you REQUIRE a fully insured postal service that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering. An additional charge may apply for this service.
2. Once purchases have been dispatched, we cannot be held responsible for items lost or damaged in transit.
With our nominated Courier Service we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm. Our courier cannot guarantee a specific delivery date or time.
Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here.
Title and risk of loss to all products will pass to you on delivery.


Products Damaged in Transit

All orders are delivered by Fastway, another nominated Courier Service or Australia Post. Please do not ASSUME that your package will be delivered by one service or another. Unless you tell us otherwise, we will choose the most appropriate delivery option as outlined above. Please consider the information below so you are aware of your obligations in relation to delivery options.
Australia Post Express satchels are NOT insurable. It is however, a much quicker service in general. Damage, loss or theft incurred as a result of using this delivery option is at the purchasers risk.
Mooey’s Pty Ltd does not take any responsibility for packages that have been stolen once courier or mail service has delivered them. Our courier will endeavor to supply you with the product you have ordered from us in the condition that the goods were dispatched. However on occasion goods may be damaged in transit to you. If this occurs, please either email us at sales@mooeys.com.au or call 1300 090 567. We will supply you with a replacement product.


Faulty Products

Mooey’s Pty Ltd is proud to offer our customers quality products. We will endeavor to supply you with products you have ordered in good condition. However, on occasion goods that are sealed within cartons may be faulty as a result of a manufacturing defect from our suppliers. If this occurs please email us at sales@mooeys.com.au. We will supply you with a replacement product.


Limitation of Liability

Information on this website is provided 'as is' and we disclaim all representations, warranties and conditions, express or implied of any kind, including to the extent permitted by law, as to satisfactory quality or fitness for purpose.
While we make every effort to ensure that the information contained within the website is complete, accurate and current, we expressly do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of the website.
We reserve the right to amend or supplement the information supplied on this website without prior notice.
Links to third party websites not maintained or controlled by us are for your convenience and are not responsible for their content and do not endorse any pages linked to this website. This also applies to any links to which this website refers, whether directly or indirectly.
We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other action arising out of any use of our services or in connection with the use or performance of this website, or the content of this website or referred to on this website or any other website you may access through this website.



This website and its contents are subject to copyright.
Other than for the purposes of fair dealing, criticism, review, study or research, you may not copy, print or store by electronic or any other means a part or the whole of this website or its contents.